Privacy Policy

This Privacy Policy ("Policy") describes how eu9my ("we", "us", "our", "the Platform") collects, processes, stores, and protects personal data in connection with the operation of the eu9my platform accessible at eu9my.cam.

We take your privacy seriously. eu9my handles personal data in accordance with applicable data protection standards and principles, including those governing transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality.

By creating an account, accessing the Platform, or using any of our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please discontinue your use of the Platform and contact us to request account closure and data deletion.

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information relating to an identified or identifiable natural person, including name, identification number, location data, or online identifiers.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, adaptation, retrieval, use, disclosure, erasure, or destruction.
• "Data Controller" means eu9my, the entity that determines the purposes and means of processing your Personal Data.
• "Data Processor" means any third party that processes Personal Data on behalf of eu9my under a contractual arrangement.
• "User" / "you" means any individual who registers an account on, or otherwise accesses, the Platform.
• "KYC" means Know Your Customer — the identity verification process required by eu9my for regulatory compliance.
• "Cookies" means small text files stored on your device by a web browser at the request of the Platform.

eu9my collects the following categories of personal data from Users. We collect only what is necessary for the stated purpose.

eu9my collects personal data through the following channels:

• Direct submission: Information you provide when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or respond to a survey.
• Automated collection: Technical data collected automatically when you access the Platform, including IP address, browser fingerprint, session data, and device information via cookies and similar tracking technologies.
• Third-party payment providers: Transaction confirmation data received from payment processors including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, and other integrated payment services.
• Identity verification services: Data returned by third-party KYC and document verification providers used to validate your identity and documentation.
• Fraud prevention partners: Risk signals and screening data received from fraud detection services engaged to protect the integrity of the Platform.

eu9my processes your personal data for the following purposes:

• Account management: To create, maintain, verify, and administer your eu9my account, including identity verification and age confirmation (21+ requirement).
• Service delivery: To provide access to games, process bets, calculate and credit winnings, and deliver the full range of Platform services.
• Payment processing: To process deposits and withdrawals via integrated Malaysian payment methods including FPX, DuitNow, and supported e-wallets and banks.
• Regulatory compliance: To fulfil obligations under applicable anti-money laundering (AML), counter-terrorism financing (CTF), and Know Your Customer (KYC) requirements.
• Responsible gambling: To monitor gaming behaviour patterns, enforce deposit limits, process self-exclusion requests, and implement responsible gambling tools.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, account abuse, and security breaches.
• Customer support: To respond to queries, resolve disputes, and provide technical assistance.
• Platform improvement: To analyse usage patterns and technical performance data in order to improve the Platform's functionality, stability, and user experience.
• Marketing (where consent is given): To send promotional communications about offers, bonuses, and Platform updates to Users who have opted in to receive such communications.

eu9my relies on the following legal bases to process your personal data:

• Contractual necessity: Processing required to perform our contractual obligations to you under our Terms and Conditions, including account administration, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable laws, including AML/CTF legislation, KYC requirements, and responses to lawful requests from regulatory or law enforcement authorities.
• Legitimate interests: Processing carried out for eu9my's legitimate business interests — including fraud prevention, platform security, responsible gambling monitoring, and service improvement — where such interests are not overridden by your privacy rights.
• Consent: Processing for optional purposes — such as marketing communications — where we have obtained your explicit, freely given consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

eu9my does not sell, rent, or trade your personal data. We may share personal data with the following categories of recipients only where necessary and under appropriate safeguards:

• Payment service providers: Malaysian payment processors and financial institutions (including Maybank, CIMB, Public Bank, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX) who process transactions on your behalf.
• Identity verification providers: Third-party KYC and document verification services used to validate your identity and comply with regulatory requirements.
• Fraud prevention services: Risk and fraud detection partners who help us identify suspicious activity and protect the Platform's integrity.
• Technology infrastructure providers: Cloud hosting, database management, and cybersecurity service providers who process data solely as directed by eu9my under binding data processing agreements.
• Regulatory and law enforcement authorities: Where required by law, court order, or lawful request from a competent regulatory or law enforcement authority, we may disclose personal data without your consent.
• Professional advisers: Legal counsel, auditors, and compliance consultants where necessary for the conduct of eu9my's business obligations, under strict confidentiality obligations.

eu9my uses cookies and similar tracking technologies to operate the Platform, improve performance, and ensure a consistent user experience. The following types of cookies may be used:

• Strictly necessary cookies: Essential for core Platform functionality such as session management, login authentication, and security token handling. These cannot be disabled without impairing service.
• Performance cookies: Collect anonymised data on how users interact with the Platform — such as pages visited and error events — to help us improve performance and stability.
• Functional cookies: Remember your preferences (such as language and display settings) to personalise your experience on return visits.
• Analytics cookies: Used to analyse aggregate usage patterns and Platform performance metrics. Data collected is anonymised and does not identify individual users.

You may control non-essential cookie preferences through your browser settings. Please be aware that disabling certain cookies may affect the functionality of the Platform. A full cookie notice is available on the Platform upon first visit.

eu9my retains personal data only for as long as necessary to fulfil the purposes described in this Policy or as required by applicable law. The following general retention principles apply:

• Active accounts: Personal data is retained for the duration of your account relationship with eu9my and for a reasonable period thereafter to handle post-account queries or disputes.
• AML/KYC records: Identity verification and transaction records are retained for the period required by applicable anti-money laundering legislation, typically a minimum of five (5) years following account closure.
• Financial transaction records: Deposit, withdrawal, and betting transaction records are retained for the minimum period required for accounting, audit, and regulatory compliance purposes.
• Support communications: Customer support records are retained for a period sufficient to resolve any related disputes or regulatory inquiries.
• Marketing data: Where you have consented to marketing communications, your contact preferences are retained until you withdraw consent or request erasure.

When personal data is no longer required, it is securely deleted or anonymised in a manner that prevents re-identification.

eu9my implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, destruction, alteration, or disclosure. Our security measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform.
• Encryption of sensitive data at rest within our secure database infrastructure.
• Role-based access controls ensuring that personal data is accessible only to authorised personnel with a legitimate operational need.
• Multi-factor authentication requirements for administrative system access.
• Regular security assessments, penetration testing, and vulnerability scanning of Platform infrastructure.
• Incident response procedures to detect, contain, and report data security incidents in accordance with applicable notification requirements.

Subject to applicable law, you have the following rights in relation to your personal data held by eu9my. To exercise any of these rights, please contact our support team via Live Chat or email:

• Right of Access: You have the right to request a copy of the personal data eu9my holds about you and information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal obligations (such as AML/KYC retention requirements).
• Right to Restriction of Processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested.
• Right to Data Portability: Where processing is based on consent or contract and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing of your personal data where it is carried out on the basis of legitimate interests, including profiling for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

We will respond to valid requests within a reasonable timeframe, typically within 30 days of receipt. We may require proof of identity before processing requests to protect your data from unauthorised access.

eu9my's Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21.

During the registration process, we require Users to confirm that they meet the minimum age requirement. Where eu9my suspects or discovers that personal data has been submitted by or on behalf of an individual under 21, we will promptly:

• Suspend the associated Account pending investigation.
• Delete any personal data collected from or relating to the underage individual.
• Refund any real-money deposits made to the Account, subject to identity verification.

If you believe a minor has registered an account or provided personal data to eu9my, please contact our support team immediately via Live Chat so we can investigate and take appropriate action.

eu9my may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or operational processes. When we make material changes to this Policy, we will:

• Update the "Last Updated" date displayed at the top of this page.
• Provide notice to registered Users via email or prominent in-platform notification no fewer than 7 days before the changes take effect.
• Where required, seek your renewed consent for any material changes to the purposes or legal basis on which we process your personal data.

Your continued use of the Platform following publication of an updated Privacy Policy constitutes your acknowledgement of the revised terms. We encourage you to review this Policy periodically to stay informed of how eu9my protects your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact eu9my using the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly through the Platform
• Email: [email protected] (plain text — not a clickable link)

We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 days. For complex requests involving large volumes of data, we will notify you of any extension to this timeline.

For requests relating to data erasure, account closure, or self-exclusion from gambling services, please also refer to our Responsible Gambling page for additional guidance and available self-management tools.